Return & Replacement

1. Eligibility for Replacement

  • If a user receives a damaged or defective product, they are eligible for a free replacement within 5 days of delivery.
  • No returns or refunds are available as all products are provided for free.

2. How to Request a Replacement

To initiate a replacement, users must follow these steps:

  1. Record a Clear Video
    • Users must record an unboxing video showing the damaged product.
    • The video should clearly show the issue (e.g., broken, defective, or non-functional product).
  2. Email the Video Proof

3. Replacement Process

  • Once the request is received, our team will review the video proof within 24-48 hours.
  • If approved, the replacement product will be shipped within 3 to 7 days after receiving the damaged product.
  • Users will be provided with tracking details (if applicable).

4. Conditions for Replacement

  • The product must be in the original packaging and not used beyond checking its functionality.
  • A replacement will not be issued if:
    • The video is unclear or edited.
    • The damage is caused by the user.
    • The request is made after 5 days of delivery.

5. Contact Information

📧 Email: support@bookyourfreeproduct.com
📲 Telegram: @byfpsupport
📍 Address: 4530 E Ray Rd #125, Phoenix, Arizona 85044, United States

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